Pick your phone. Copy the code.
Most businesses only want the calls they miss forwarded, so your phone still rings first. That's what these codes do.
Telstra mobile
Dial each code in your phone's keypad and press call. You'll see a message on screen confirming it's set. Do all three, so calls still get through when you miss them, when you're on another call and when you've got no signal.
**61*your number*11*20#**67*your number*11#**62*your number*11#*#61#**004*101###61#Test it in two minutes.
Ring yourself
From a different phone, call your business number. Don't answer it.
Let it ring out
After the ring time you set, the call should move across and be picked up.
Check the details
If you're an Auxily client, the job details land in your inbox within a minute or two.
Rather use your phone's settings?
iPhone
Settings, then Apps, then Phone, then Call Forwarding. Turn it on and put in the number.
Heads up: this forwards every call and your iPhone stops ringing. For missed calls only, use the codes above.
Android
Open the Phone app, tap the three dots, then Settings. Look for Calls or Supplementary services, then Call forwarding.
Pick When unanswered, When busy and When unreachable, and put the number in each. The menu names change a little between brands.
Call forwarding, sorted.
Yes. With forwarding on missed calls, your phone rings as normal for the ring time you set. If you pick up, nothing changes. If you don't, the call moves across.
On most plans with unlimited calls, forwarded calls are included. Telstra says this about its own plans. If you're on a capped or prepaid plan, check with your carrier, because a forwarded call can count as a call from your phone.
20 seconds suits most businesses. It gives you time to get your gloves off and answer, without the caller giving up. Go to 25 or 30 if you're usually close to the phone, or 15 if you're mostly on the tools.
Check there are no spaces in the number and that a landline number has its area code. Then try again. Some prepaid plans block forwarding, and codes can fail while you're overseas. If it still won't take, set it in your carrier's app, or call us on 0495 099 100 and we'll help.
The setting in iPhone (Settings, Apps, Phone, Call Forwarding) forwards every call and your phone stops ringing. To forward only the calls you miss, use the codes on this page instead.
Dial the check code for your carrier on this page. Your phone shows what's set and the number calls are going to.
1300 and 13 numbers point to an answer number. Change it in your 1300 provider's online account, or forward the phone that number rings.
Yes. Dial the turn-off code whenever you like and dial the forwarding code again on Monday. Most of our clients just leave it on, so the weekend calls get answered too.
Stuck? Call 0495 099 100 or email hello@auxily.ai and we'll get it sorted with you.
Now forward themsomewhere that picks up.
Auxily answers the calls you miss, asks the right questions and sends you the job. Live on your line within a week.