For plumbers and gasfitters.
Auxily is an AI voice receptionist built for plumbers and plumbing businesses. It answers every call while you're under a sink or out on a job, the after hours ones, the overflow ones. It qualifies the work, answers the everyday questions, and logs the call. You choose what happens next.
Incoming call
MOBILE · 6:20PM
0:29
CALLER
Kitchen mixer tap's dripping. After a quote to swap it over when you get a chance.
AUXILY
Too easy. I'll take the details and get one of the team to call you back with a price.
Lead captured
Quote · mixer tap · callback
“
Auxily has been a solid addition. Every call is answered and nothing gets missed, so I can stay on the tools knowing the phone is handled.
Happy I made the switch.
MARK Y · MY WIRE ELECTRICS · SYDNEY NSW
Hot water's gone cold on a Sunday night. A tap won't stop dripping. Someone's got water coming through the ceiling. They ring around, and the plumber who picks up gets the job. If your phone goes to voicemail, they've already called the next bloke on the list. An answering service for plumbers helps, but most just take a message. Auxily takes the job.
YOUR PHONE, LAST WEEKEND
Missed call
No voicemail left
Fri 9:12pm
Missed call
Rang the next sparky
Sat 7:30am
Missed call
No voicemail left
Sun 6:48pm
Answered by Auxily
Query handled, job booked
Fri 9:12pm
TAILORED TO YOUR TRADE
No two plumbing businesses run the same. Some do maintenance and service, some do bathroom renos and new builds, some do gas fitting, some are after hours only, some are one van doing the lot. We train Auxily on yours, so it can take a job and answer the everyday questions your customers ring up with.
TAKES THE ORDER
SAMPLE CALL
AUXILY
New job that needs a quote
How urgent it is
The address and suburb
Access and parking
Name and suburb
Those are just examples. Most calls aren't emergencies, they're quotes and everyday jobs, so it asks what matters for yours, whether that's your call out fee, the suburbs you cover, or your lead times.
ANSWERS THE QUESTIONS
CALLER
My hot water system's leaking from the bottom. Can you fix that or does it need replacing?
AUXILY
If it's leaking from the tank itself it usually means the unit's had it and needs replacing, but the plumber will confirm on site. I can get someone out to take a look. What suburb are you in?
CALLER
Do you guys do gas as well, or just water?
AUXILY
Yes, we're licensed for gas fitting too. I can text you our full service list now if that helps.
Trained on your own pricing, call out areas and hours, so the answers are yours, not generic.
ON TO EVERY CALL
A call comes in and Auxily runs the whole thing, then hands it to you tidied up. You're never the bottleneck and nothing slips through.
It answers
Picks up every call, 24/7, after hours and on weekends. Sounds like a real person.
It handles the call
Takes the job, or answers the question, asking what matters for the work you do.
It logs and tells you
Writes the call to your sheet or system, sends you a summary and full transcript.
You choose next
Book the job, text the customer back, or leave it. It's already sorted.
INTEGRATIONS
Already on the tools you use. Auxily can push jobs and leads straight into ServiceM8, Simpro or AroFlo, or just email you the details to enter yourself. Your call.
ServiceM8
Simpro
AroFlo
Google Calendar
your system
Built in Sydney, working across the metro: the Inner West, the Hills, Western Sydney, the Northern Beaches, and anywhere in Australia.
What is an AI voice receptionist for plumbers?
It's software that answers your business phone in a natural, human sounding voice and handles plumbing calls around the clock. It takes jobs, answers common questions, captures the lead and passes it to you. Auxily is an AI receptionist built specifically for Australian plumbers and plumbing businesses.
Can it answer customer questions, not just take jobs?
Can it book plumbing jobs into my calendar?
Does it work with my job management software?
How is this different from a plumber answering service?
Does it use my existing number?
Does Auxily work outside Sydney?
